FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for, please get in touch.
RETURNS AND SHIPPING
Are your products covered by a warranty?
All Anglex products are covered by a minimum one-year replacement warranty against manufacturing defects.
Returns & Warranty
Unused items can be returned within 30 days of delivery. Faulty items are covered by a minimum one-year replacement warranty. Please refer to our Returns & Refunds Policy for full details.
How long will my order take to arrive?
We aim to dispatch all orders as quickly as possible. Most UK orders are sent via Royal Mail Tracked 48 and typically arrive within 2–3 working days after dispatch.
Do you offer international shipping?
Yes. We ship to most countries worldwide using DPD International. Shipping costs and estimated delivery times are calculated automatically at checkout. Please note that any import duties, taxes, customs fees or other local charges are the responsibility of the customer.
How much is shipping?
Most UK orders are shipped for a flat rate of £3 using Royal Mail Tracked 48. International shipping costs are calculated at checkout based on your location and order size.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where applicable) so you can follow your delivery.
Can I change or cancel my order?
If your order hasn't been dispatched, we'll do our best to make any changes or cancel it. Please contact us as soon as possible after placing your order.
PRODUCTS
How do i install my sliding components?
When first installing one of our sliding butt cups or adapters the internal locking plug may sometimes stop the part being slid onto the main tripod leg. Please see instructions HERE
Are your products made in the UK?
All Anglex products are designed and manufactured in the UK. Wherever possible, we source our materials from UK suppliers to support British businesses and maintain the highest quality standards.
I have a product idea. Can I get in touch?
Many of our products started as conversations with fellow anglers. If you've got an idea, get in touch—we're always happy to listen.
Are your products 3D printed?
Yes, many of our products are 3D printed here in the UK. You can learn more about our materials, manufacturing process and why we use 3D printing here
Are new products coming soon?
Yes. We're continually developing new products and expanding our range. Follow us on Facebook and Instagram or sign up to our newsletter to hear about new releases first.
Is my tripod compatible?
We offer compatibility with most major tripod makes and models. Check the compatibility information on the product page, or get in touch if you're unsure which product is right for your setup.
What materials do you use?
Our products are made using carefully selected engineering-grade materials and marine-grade stainless steel fixings, chosen for their strength, durability and performance in harsh coastal environments.
Do I need any tools to install your products?
Most products can be installed in just a few minutes without any tools. Any specific installation requirements will be listed on the product page.
Do you have installation videos?
Yes. Installation videos and product demonstrations are available on our social media channels and our installation and instructions page (under construction) and will continue to be added as new products are released.
Can I order replacement parts?
Yes. We offer replacement parts for all of our products. If you can't find what you need on our website, please get in touch and we'll be happy to help.
Can I request a custom product or modification?
We're always interested in hearing new ideas. While we can't guarantee every request can be produced, we're happy to discuss suggestions and potential future products.
Can I suggest a product improvement?
Absolutely. Customer feedback plays a big part in our product development. If you have an idea or improvement, we'd love to hear from you.
TRADE & PARTNERSHIPS
Do you supply to the trade
Yes. Anglex products are available through a growing network of independent tackle shops in the UK and Ireland. If you're interested in stocking our products, we'd love to hear from you and discuss trade pricing and availability.
How can I contact Anglex?
The quickest way to contact us is via our Contact page, email or social media. We aim to respond to all enquiries as quickly as possible.
Do you sponsor events?
We regularly support clubs, competitions and worthwhile causes within the angling community. If you'd like to discuss a sponsorship opportunity, please get in touch.
Do you sponsor anglers?
No. We don't currently sponsor anglers, YouTubers or influencers. We believe the quality of our products should speak for itself, and every product is tested by some of the very best anglers in the country before it's released.